Contact Information

Payments

Mailing Address DC Water and Sewer Authority
Customer Service Department
P.O. Box 97200
Washington, DC 20090
On-line Sign up for My Account.

General Inquiries

Main Office 5000 Overlook Avenue, SW
Washington, DC 20032
Directions
Phone 202-787-2000 (M-F 8 a.m. to 5 p.m.)
Fax 202-787-2333
E-mail info@dcwasa.com

Customer Service Contact Information

Customer Service
Water and Sewer Bill Information
New Connections and Water Turn Offs

Note: To better serve you, please include your account number or service address when emailing us		 202-354-3600
(M-F 8 a.m. to 5 p.m.)
custserv@dcwasa.com
Lead Service Hotline 202-787-2732 (M-F 8 a.m. to 5 p.m.)
waterquality@dcwasa.com
Water and Sewer Emergency Number (24 hour) 202-612-3400
Credit and Collections 202-354-3750
Meter Operations 202-612-3485 (9 a.m. to 5 p.m.)
202-612-3487 (24 hours a day, 7 days a week)
Federal, Municipal, and Larger Commercial Accounts 202-354-3650
Permits and Documents Information 202-787-2057
TDD-TYY Hearing Impaired 202-787-2339

Other Contact Information

Office of Public Affairs 202-787-2200
Wastewater Treatment Plant Operations Superintendent 202-787-2068
DC WASA Job Line 202-787-4000
Security Office 202-787-2318 (24 hours a day, 7 days a week)
DC WASA's Weather Hotline 202-787-2340
DC WASA Fraud Hotline 202-645-8477
DC WASA Freedom of Information Officer Katherine Cahill
Principal Counsel
5000 Overlook Avenue, SW
Washington, DC 20032
202-787-2623
202-787-2254 (fax)
kcahill@dcwasa.com

Other DC WASA Offices

First Street Office 810 First Street, NE
Washington DC, 20002-4227
Directions
Bryant Street Office 301 Bryant Street, NW
Washington DC, 20001-1707
Directions
O Street Office 125 O Street, SE
Washington DC, 20003-3551
Directions