Contact Us
Payments
| Mailing Address | DC Water and Sewer Authority Customer Service Department P.O. Box 97200 Washington, DC 20090 |
| On-line | Sign up for My Account. |
General Inquiries
| Main Office | 5000 Overlook Avenue, SW Washington, DC 20032 Directions |
| Phone | 202-787-2000 (M-F 8 a.m. to 5 p.m.) |
| Fax | 202-787-2333 |
| info@dcwasa.com |
Customer Service Contact Information
| Customer Service Water and Sewer Bill Information New Connections and Water Turn Offs Note: To better serve you, please include your account number or service address when emailing us |
202-354-3600
(M-F 8 a.m. to 5 p.m.) custserv@dcwasa.com |
| Lead Service Hotline | 202-787-2732 (M-F 8 a.m. to 5 p.m.) waterquality@dcwasa.com |
| Water and Sewer Emergency Number (24 hour) | 202-612-3400 |
| Credit and Collections | 202-354-3750 |
| Meter Operations | 202-612-3485 (9 a.m. to 5 p.m.) 202-612-3487 (24 hours a day, 7 days a week) |
| Federal, Municipal, and Larger Commercial Accounts | 202-354-3650 |
| Permits and Documents Information | 202-787-2057 |
| TDD-TYY Hearing Impaired | 202-787-2339 |
Other Contact Information
| Office of Public Affairs | 202-787-2200 |
| Wastewater Treatment Plant Operations Superintendent |
202-787-2068 |
| DCWASA Job Line | 202-787-4000 |
| Security Office | 202-787-2300 |
| DCWASA's Weather Hotline | 202-787-2340 |
| DCWASA Fraud Hotline | 202-645-8477 |
Other DCWASA Offices
| First Street Office | 810 First Street, NE Washington D.C., 20002-4227 Directions |
| Bryant Street Office | 301 Bryant Street, NW Washington D.C., 20001-1707 Directions |
| O Street Office | 125 O Street, SE Washington D.C., 20003-3551 Directions |
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© DC Water and Sewer Authority
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