Customer Care
What can you find in this section?
| My Account | |
| 1. Demonstration of My Account | Includes how to sign up and payment options |
| 2. Sign up for New Service and Register for My Account | Use this link if you have recently purchased a property in the District of Columbia and want to sign up for service and register for My Account at the same time (opens in new browser window). |
| 3. Register for My Account | If you are already receiving water service but want to pay your bills and view your account(s) online, register here (opens in new browser window). |
| Customer Care | |
| 1. Customer Information | Find out about DCWASA's rates, special programs, water, sewer, and stormwater services, and drinking water quality in the District. |
| 2. Understanding Your Bill | Learn how to read your water bill and meter, and see billing options. |
| 3. Billing and Service Concerns | Receive information about high bill causes, and find out how to contact our Customer Service Department. |
| 4. Commercial/Developer Info | Builders or commercial developers can follow this link to learn more about permits and other fee-related items. |
| 5. Customer Service FAQ | A list of the most frequently asked questions concerning "My Account" and billing issues. |
| 6. Impervious Area Charge | Separate Impervious Area Charge will appear on DC WASA bills this fall. |
|
© DC Water and Sewer Authority
|