Consumer Services & Outreach

We're committed to providing you with excellent service and helpful information. You'll save time by using the tips and tools in this section, including flexible bill payment options and ways to manage your DC WASA account. You'll also find the latest customer news and information about DC WASA in the community.

What can you find in this section?

  • Report a Problem
    DC WASA wants to address your questions, concerns, issues, and problems. Use this form to submit your problems to DC WASA. We aim to respond no later than two business day to you.
  • Contact Customer Care
    Receive information about high bill causes, and find out how to contact our Customer Service Department.
  • Billing & Payment
  • Rates & Metering
  • Start or Stop Service
    Use this link if you have recently purchased a property in the District of Columbia and want to sign up for service and register for MyAccount at the same time (opens in new browser window.)
  • Sign Up for Alerts
  • Permits
    Provides extensive information on obtaining permits related to public water and sewerage systems.
  • Water Emergencies
    Learn about water emergencies and what you should do when one occurs.
  • Asistencia al Cliente
  • Water-Saving Devices
  • Community Outreach
    We often travel throughout our city, meeting those who live or work in Washington, D.C., so we can better understand their concerns and share our latest news on neighborhood water and sewer services.

MyAccount Login

  • Pay bills
  • Update Account
  • View consumption
  • View your Impervious Area Charge

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