Consumer Services & Outreach
Contact Customer Care
We're here to help! Please use the contact information below to contact DC Water.
| General Inquiries | 202-787-2000 |
|---|---|
| Customer Service Water and Sewer Bill Information New Connections and Water Turn Offs |
202-354-3600 (8 a.m. to 5 p.m., M-F) custserv@dcwater.com Send a tweet to @dcwater |
| Water and Sewer Emergency Number (24 hour) | 202-612-3400 |
| Credit and Collections | 202-354-3750 |
| Meter Operations | 202-612-3485 (7:30 a.m. to 4 p.m.) |
| Federal, Municipal and Larger Commercial Accounts | 202-354-3650 |
| Permits and Documents Information | 202-787-2057 |
| TDD-TYY Hearing Impaired | 202-787-2339 |
| General Fax Number | 202-787-2333 |
| US Mail | District of Columbia Water and Sewer Authority 5000 Overlook Avenue, SW Washington, DC 20032 |
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