Disputing A Bill

Do you believe your DC WASA bill is incorrect? Please contact us within 10 days of receiving your bill, following the instructions below. Or, pay your bill and contact us about the issue before you receive your next bill.

Here's how to contact us about your billing issue:

  • Call a Customer Care Associate at 202-354-3600, Monday — Friday, from 8 a.m. to 5 p.m.
  • Send an email to custserv@dcwasa.com.
  • Mail a letter to:
    DC Water and Sewer Authority
    Customer Service Department
    810 First Street, NE, 11th Floor
    Washington, D.C. 20002

When you contact us, please be sure to provide the following information:

  • Your name (printed)
  • Account number
  • Your mailing address, if it is different from the address where we provide your water and sewer services
  • The address of the property where water and sewer service charges were incurred
  • A telephone number where we can reach you between 8 a.m. and 5 p.m., Monday through Friday
  • A brief summary of why you believe the current charges are incorrect, along with any materials or information that may help us resolve the issue

Please do not include a letter with your bill and payment, since this will slow us down and keep us from resolving your issue quickly.

We look forward to resolving your billing issue.

Administrative Hearing Procedure

DC WASA will notify you in writing of our findings relative to your disputed bill. If you are not satisfied with the findings, you may appeal DC WASA's decision by filing a request for an Administrative Hearing. An Administrative Hearing Petition to request a hearing by a neutral third party, an Administrative Hearing Officer, will be enclosed with our notification letter of findings for your convenience. Your request for a hearing must be made within 15 days of the mailing of the notification letter.

At the Hearing, both DC WASA's representative and you will be able to present your case to the Administrative Hearing Officer. In most instances, the Administrative Hearing Officer will render a decision within 30 days of the close of the hearing. An adjustment to the bill in accordance with the ruling will be made. The adjusted bill is due within 30 days of the ruling. If you disagree with the ruling of the Administrative Hearing Officer you may appeal to the District of Columbia Court of Appeals pursuant to its Rules of Procedure.

While awaiting the hearing date, DC WASA does not ask for payment of the disputed bill, your water service remains intact and you do not incur late penalties, fines or interest on the disputed bill. Please be advised that your request for a hearing does not constitute a challenge of any future bills or the past bills. All bills that are not awaiting an investigation or an administrative hearing must be paid by their respective due dates.

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