1. How can I find out the amount of my bill if I have misplaced my original copy of the bill?
   You may access My Account, your online account service, or e-mail us at customer.service@dcwasa.com (be sure to include your full name, phone number, and service address), or call our Customer Service Department at 202-354-3600 and either use our automated system or speak to a Customer Care Associate.
2. Where is your business office located?
   Our main business office is located at 810 First Street NE (street level), Washington DC, and our satellite office is located in the Mayor's Municipal Service Center at 3220 Pennsylvania Avenue, SE (lower level), Washington DC. The hours at First Street are 8:00 a.m.-5:00 p.m., Monday through Friday and at Pennsylvania Avenue, 8:30 a.m. - 4:00 p.m., Monday, Wednesday and Friday.
3. Do you have a drop box location?
   Yes. Our drop box is located at 810 First Street NE (street level), Washington DC.
4. What are my payment options?
   You may pay by credit card, personal check, money order or cash. The credit card payments may be made via online, telephone, walk-in or mail-in. Personal checks are accepted through the mail and walk-in. Cash is accepted via walk-in only (with the exception of the Pennsylvania Avenue location, where only checks or money orders are accepted). Please see our Understanding Your Bill page for more information.
5. What are your payment assistance programs?
   WASA has several programs to help individuals and families with payments of their water/sewer bill. Including:
   • Budget Billing - This program spreads the cost of your water and sewer bills over the entire year. Your average monthly payment is based on historical water/sewer usage. For more information call 202-354-3600 to speak to a Customer Care Associate.
   • Utility Discount Program - This program provides income eligible customers with a discount equal to 400 cubic feet (4 Ccf) of free water per month. For more information, contact the District Department of the Environment at 202-673-6750.
6. What should I do if I believe that my bill is too high?
   If you believe your bill is incorrect, you may challenge it by following the procedures outlined on the Billing/Service Concerns page. If you elect not to pay the disputed bill, you must challenge it within 10 days of receipt of the bill. If you elect to pay the disputed bill, you must challenge it prior to receipt of your next bill.
7. If I receive a bill with estimated usage, am I still responsible for paying that amount?
   Yes, an estimated bill is payable. However, if you believe the estimated amount is too high, you may challenge it by following the procedures outlined on the Billing/Service Concerns page.
8. How can I determine if my water is scheduled for disconnection?
   You should call the Customer Service Department at 202-354-3600 and speak to a Customer Care Associate.

9. What are the water and sewer rates?
   The water rate is $2.14 per ccf and the sewer rate is $3.23 per ccf. See our rates page for more information.
10. If I cannot pay my bill in full, what should I do?
    You may be eligible for an extension or payment terms. To determine your options, you should call the Customer Service Department at 202-354-3600 and speak to a Customer Care Associate.
11. How can I determine if my payment has been received?
    You may access My Account, your online account service, or e-mail us at customer.service@dcwasa.com (be sure to include your full name, phone number, and service address), or call our Customer Service Department at 202-354-3600 and either use our automated system or speak to a Customer Care Associate.
12. What information do I need to register online and access my account?
    You will need your account number. Please see a demonstration of how to get started for more information, or call our Customer Service Department at 202-354-3600 for assistance.
13. Am I allowed to read my meter if my meter is located inside?
    Yes. You may read your meter and either call our Customer Service Department to give us the read or you may e-mail your read to us using our website. Please see our Understanding Your Bill page for instructions on how to read your meter.
14. If my services have been terminated for non-payment, what do I need to do to have services restored?
    You will need to call our Customer Service Department at 202-354-3600 to speak to a Customer Care Associate during normal business hours. The representative will advise you of the amount due. Once payment has been received, your services will be restored within 24 hours.
15. If I would like to have the quality of my water tested, whom should I contact?
    You may contact the Department of Water Services at 202-612-3440.
16. I am selling my property. What should I do to have a final bill issued and the services disconnected?
    The homeowner of the property must submit a written request. This can be accomplished by e-mailing us at customer.service@dcwasa.com or faxing your request to our Customer Service Department at 202-354-3711. Please be sure to include your full name, telephone number, service address, the date of settlement, and your current mailing address. If additional information is required please call and speak with a Customer Care Associate at 202-354-3600. We do not accept request from tenants to discontinue service.
17. I am purchasing a home. What should I do to establish service.
    Please fax a copy of your settlement statement to our Customer Service Department at 202-354-3711 or mail it to:
    
    DC Water and Sewer Authority
    810 1st Street, NE
    Suite 1100
    Washington, DC 20002
    
18. I am renting my property and would like to have a final bill issued. However, I do not want the services disconnected. What should I do?
    Call our Customer Service Department at 202-354-3600 and speak to a Customer Care Associate.
19. I am interested in a tour of your plant. Who should I contact?
    You can either take the virtual tour, sign up for a tour of the Blue Plains Wastewater Treatment Facility on this web site, or contact the Office of Public Affairs at 202-787-2200.

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