Consumer Services & Outreach
Understanding Your Bill
Printed Bill Explanation
Your bill is a clear, concise statement of your water and sewer usage. It includes detailed billing information, with a line-item breakdown of your charges, as well as your payment options.
If the name on your bill is incorrect, please contact the DC WASA Customer Service at 202-354-3600 to update your account information.
Take the Avatar Bill Tour
You can take a Bill Tour to find out more about your DC WASA bill. This interactive movie introduces your tour guide, Trish, who will walk you through your bill and help you understand DC WASA billing processes.
Take the Avatar Bill Tour now!
Technical Requirements
This presentation requires the Adobe Flash plugin for your internet browser. If you do not already have the Flash plugin, please go to the Adobe website to download the Flash plugin for free. A high speed connection to the Internet is recommended.
Alternatively, an HTML only version of the customer bill tour is availble.
MyAccount Login
- Pay bills
- Update Account
- View consumption
- View your Impervious Area Charge