DC Water and Sewer Authority

DCWASA User Survey

Please Note: Before starting your feedback, we encourage you to review the formatting guidelines to help you avoid entering special characters that can lead to system errors. These errors can occur when cutting and pasting information from a word processing program such as Microsoft Word.

1. Please identify yourself by checking all that apply. To check a category, simply click in the box next to the category description. Are you a. . .

Retail customer (home or business): Online bill payer

Retail customer (home or business): Mail-in bill payer

Non-retail customer

New D.C. resident/New DCWASA customer

Member of the Press

Contractor/Vendor

Bondholder/Investor/Regulator/Rating Agency Representative

Environmentalist

DCWASA Board Member

Current DCWASA employee

Prospective DCWASA employee

None of the above

(please specify)

2. What do you like about the new site? Please check all that apply.

Up-to-date information

Broader scope of information

Ease of use/navigability

Graphic design and layout

My Account (online bill payment)

Report a Problem

Ability to sign up for e-mail Alerts

Solicitation Listings

Customer Care Information

Environment and Education

Information on Doing Business with DCWASA

News and Publications

Investor Information

Employment Information

None of the above

3. Which section(s)/features will you visit most on the site?

Report A Problem

Environment and Education

Business with DCWASA

News and Publications

Investor Relations

None of the above

(please specify)

4. What features/functionality would you like to see improved more on this new DCWASA website?

Up-to-date information

Broader scope of information

Ease of use/navigability

Graphic design and layout

My Account (online bill payment)

Report a Problem

Ability to sign up for e-mail Alerts

Solicitation Listings

Customer Care Information

Environment and Education

Information on Doing Business with DCWASA

News and Publications

Investor Information

Employment Information

None of the above

(please specify)

5. General comments/feedback:

6. Would you be willing to participate in a follow-up discussion regarding the new DCWASA.com? Please enter your name and/or phone and email below if interested:

Phone:
Day Evening

Email: